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Terms & Conditions

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Download your Gillerson Pine Trade Application Form here



Head Office: Canal Road Industrial Est, Canal Road, Trowbridge, Wiltshire, BA14 8QU
Office/Sales: 01225 755422 Fax: 01225 755741 Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Frank Ext: 202 - James Ext: 204 - Accounts Ext: 201

Gillerson Pine Terms & Conditions

New Customers

Gillerson Pine requires evidence of business trading before supplying goods to any potential new customer. Documentary proof (i.e. VAT certificate, business related invoices, etc.) will be required as well as a fully completed Trade Application Form.
We reserve the right to reject any application that we feel is not ‘bona fide' trade and to turn down any prospective customer.

Orders And Delivery

Our minimum order value for customers in the business of property development / Interior design and the like is £1000.00 (exc. VAT) and collection only.
Our minimum invoice order value for free delivery will be determined by location.
Our delivery service operates as multi-drop so we cannot give a specific time for delivery the best we can say would be morning or afternoon.
Our drivers are unaccompanied so they will always need assistance with unloading safely and they will not be able to leave the vehicle for any length of time. We are always in contact with our drivers so we can update you as you request.
If you operate a weekly closing day and this co-insides with our delivery schedule it will not be possible to make delivery until the next convenient time available.

Payment / Terms

We do not operate a credit facility, so therefore all goods must be paid for either on collection or on delivery.
All new accounts are required to pay the first two invoices on a pro forma basis by cash/credit card, bankers draft or pre arranged cleared funds.
While we do try to maintain a very close relationship with our customers it is starting to become ‘the norm' for some of our customers to forget to pay the cheque on delivery of goods as clearly stated on the invoice this creates more admin costs to follow up and so if no cheque is available on delivery we will not be able to offload goods and a £40 charge levied for inconvenience.
Any bounced cheques will incur a £50 charge and the account may have to go back to a pro forma basis indefinitely.

Damages / Returns

Any items that may need redelivering due to a fault or quality issue will only be collected from and delivered back to the store where purchased and not from any private residence.
All items should be checked before delivering to your customer.
Any items to be returned should have a return sheet filled in and a good description of any problem with the furniture.
Any bespoke items of furniture made wrong due to no fault of Gillerson Pine will not be taken back outright but it may be possible to rectify the problem at your cost.

Authorised Signature (Only to be signed by Owner/Director/Partner)


I confirm that all details entered are correct. I accept the terms and conditions of business and agree to abide by them and amendments and revisions thereto published from time to time on Gillerson Pine invoices. In consideration of you agreeing to supply my company with goods and services on stated terms, I agree payment of all outstanding unpaid invoices to you by my company and I will indemnify you against any losses you may suffer as a result of my company failing to pay.


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Claire & Paul

We would just like to thank Frank & James for our Solid oak furniture, we have hunted the country to find someone with the skills to produce exactly what we wanted, we are quite fussy people, but this furniture was outstanding, we highly recommend th...

Christopher R Towill

Dear James & Staff We Write to extend our thanks to all at The Gillerson Furniture Group the friendly approach, advice and overall helpfulness of all concerned, made the purchase and collection of our complete set of bedroom furniture an enjoyab...